Policy

MINTHA’S BOUTIQUE


Store Policies & Shopping Guidelines


Lose Your Mind, Not Your Style


Welcome to Mintha’s Boutique!


We appreciate every Diva who chooses to shop with us. Our goal is to provide unique fashion, statement accessories, quality merchandise, and an enjoyable shopping experience.


As a small business, we ask that all customers carefully review our policies before making a purchase.


By completing a purchase with Mintha’s Boutique, you acknowledge and agree to the following policies, subject to applicable law.


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1. EXCHANGES & STORE CREDIT


EXCHANGES OR STORE CREDIT ONLY — NO CASH REFUNDS, except where required by law.


We understand that sometimes an item may not work out. For eligible merchandise, exchange requests must be made within 7 calendar days.


Shipped Orders


The 7-day exchange window begins on the date the shipping carrier confirms your package has been delivered.


Local Pickup Orders


The 7-day exchange window begins on the date Mintha’s Boutique notifies you that your order is ready for pickup.


IMPORTANT: The exchange window does NOT begin when you physically pick up your merchandise.


Delaying pickup, leaving merchandise at the boutique, or waiting to try on an item does not extend the 7-day exchange period.


After the 7-day window has expired, exchanges and store credits will not be accepted, except where required by law.


Exchange Requirements


To be considered for an exchange or store credit:


  • Merchandise must be unworn, unused, and in its original condition.
  • All original tags must remain attached.
  • Merchandise must be free of perfume, smoke, pet hair, makeup, deodorant, stains, alterations, and damage.
  • The original receipt or order number must be provided.
  • Customers must contact Mintha’s Boutique within the 7-day window and receive return authorization before returning merchandise.


Unauthorized returns will not be accepted.


All merchandise is subject to inspection before an exchange or store credit is approved.


Store Credit


Approved store credits are valid for 30 calendar days from the date issued. Any unused balance expires after 30 days, to the extent permitted by applicable law.


Store credit is not redeemable for cash, except where required by law.


Approval of an exchange or store credit is not automatic and is subject to the eligibility requirements outlined above.


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2. FINAL SALE POLICY


ALL FINAL SALE PURCHASES ARE NONRETURNABLE AND NONEXCHANGEABLE, except where required by law.


The following merchandise and purchases are considered FINAL SALE:


  • All Live Sale purchases
  • Clearance merchandise
  • Blowout Sale merchandise
  • $25 Collection items
  • Door Busters
  • Deals of the Day
  • Promotional Sale merchandise
  • Accessories
  • Jewelry
  • Hats
  • Flossy Fashion Frames
  • Gift cards
  • Preorder merchandise


FINAL SALE MEANS FINAL SALE.


Final sale merchandise is not eligible for returns, exchanges, or store credit due to sizing, fit, color preference, change of mind, or ordering the wrong item.


Please review your selections carefully before completing checkout.


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3. SIZING, FIT & SHOPPING ASSISTANCE


Divas, we want you to LOVE what you purchase!


Because our merchandise comes from different designers and manufacturers, sizing, fabric, stretch, and fit may vary.


We strongly encourage customers to ask questions before purchasing, especially when unsure about sizing or fit.


Here are ways we can help you shop with confidence:


  • Contact Mintha’s Boutique with sizing or measurement questions before ordering.
  • Ask about fabric, stretch, length, and overall fit.
  • Schedule an in-store appointment to try on available merchandise before purchasing.
  • Watch our Live Sales for product demonstrations, styling ideas, and sizing information.


Please do not assume that every item will fit the same simply because you normally wear a particular size.


Purchasing multiple sizes or styles does not guarantee exchange eligibility.


We are happy to assist you before checkout, but customers are responsible for reviewing their selections and understanding our exchange and final sale policies.


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4. SHIPPING POLICY


Standard Flat-Rate Shipping: $9.99


Free Shipping


Enjoy FREE standard shipping on merchandise orders of $115 or more before taxes, subject to any shipping discounts or exclusions disclosed at checkout.


Combined Shipping


We understand that our Divas sometimes shop more than once!


Orders placed within 24 hours of your first paid order may be combined whenever possible.


For additional orders placed during the 24-hour combined-shipping window, customers may select Local Pickup at checkout to avoid an additional shipping charge, provided the orders are eligible to be combined.


Please note:


  • Orders must be placed within the eligible 24-hour window.
  • Combined shipping is available only when the original order has not been packed or shipped.
  • Combining orders is not guaranteed.
  • Shipping overpayments on eligible orders will be issued as store credit when orders are processed, to the extent permitted by law.


Once an order has been packed or shipped, it cannot be combined with another order.


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5. ORDER PROCESSING & DELIVERY


Please allow 3–7 business days for order processing before shipment.


Processing times may be longer during major Live Sales, special events, holidays, or periods of high order volume.


Orders are shipped using USPS Ground Advantage.


Important shipping information:


  • Business days exclude Saturdays, Sundays, and postal holidays.
  • Delivery estimates begin after an order has been processed and shipped.
  • Delivery times vary based on destination and USPS operations.
  • Tracking information will be emailed once your order ships.


Shipping and delivery estimates are not guaranteed arrival dates.


We appreciate your patience as we carefully prepare your orders.


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6. LOST, STOLEN & MISDELIVERED PACKAGES


Customers are responsible for providing a complete and accurate shipping address at checkout.


Please double-check your address before submitting your order.


Once USPS confirms that a package has been delivered to the address provided, Mintha’s Boutique is generally not responsible for theft or loss occurring after delivery, except where required by law or where the boutique is responsible for the delivery issue.


If your delivery location is not secure, we strongly recommend using an alternative secure shipping address.


If your package is marked delivered but cannot be located, please contact your local USPS office and notify Mintha’s Boutique so the issue can be reviewed.


Orders sent to an incorrect address supplied by the customer may not be eligible for replacement or reimbursement.


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7. PREORDER POLICY


Preorder merchandise allows customers to reserve selected styles, sizes, and colors before inventory arrives.


ALL PREORDER PURCHASES ARE FINAL SALE, except where required by law.


Please understand:


  • Estimated arrival dates are provided by our vendors.
  • Vendor production and shipping delays may occur.
  • Arrival dates are estimates and are not guaranteed.
  • Customers should consider possible delays when ordering for vacations, celebrations, or special events.


Once preorder merchandise arrives and is processed, orders will be prepared for shipping or local pickup.


Shipping customers will receive tracking information once their order has shipped.


If a preorder cannot be fulfilled, Mintha’s Boutique will contact the customer regarding the appropriate resolution, including a refund where required.


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8. PRICING & PROMOTIONS


Prices are subject to change without notice for future purchases.


Mintha’s Boutique regularly offers special promotions, Live Sale deals, limited-time offers, and exclusive pricing.


We do not offer retroactive price adjustments.


If merchandise is purchased at regular price and later goes on sale, the difference will not be refunded or credited.


Likewise, pricing from a previous sale or special event will not be honored after that promotion has ended.


Today’s sale ain’t yesterday’s sale, and yesterday’s sale ain’t today’s sale!


We encourage our Divas to shop promotions while they are available.


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9. LIVE SALE PURCHASES


Our Live Sales are a fun and exciting way to shop exclusive styles, statement accessories, and special deals.


ALL LIVE SALE PURCHASES ARE FINAL SALE, except where required by law.


Live Sale shopping guidelines:


  • Invoices must be paid within 8 hours after the Live Sale ends, unless a different checkout deadline is announced.
  • Merchandise is not secured until checkout is completed and payment is received.
  • Unpaid invoices may result in restrictions on future Live Sale claims.
  • Shipping may be combined only within the eligible combined-shipping window.
  • Live Sale merchandise is not eligible for exchanges or store credit due to sizing, fit, or change of mind.


We strongly encourage customers to ask questions about sizing, fabric, fit, and measurements during the Live Sale before claiming merchandise.


Please claim responsibly and complete checkout within the announced timeframe.


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10. MARKETING COMMUNICATIONS


By voluntarily opting in to receive promotional communications from Mintha’s Boutique, you consent to receive messages such as:


  • New-arrival announcements
  • Live Sale reminders
  • Exclusive promotions and coupons
  • Special-event notifications
  • Boutique news and shopping updates


Order confirmations, shipping updates, and other transactional communications may also be sent in connection with your purchases.


Promotional text message frequency may vary. Message and data rates may apply.


Consent to receive promotional messages is not required to make a purchase.


You may unsubscribe from promotional emails using the unsubscribe link provided or reply STOP to promotional text messages to opt out.


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11. IMPORTANT CUSTOMER REMINDER


At Mintha’s Boutique, we value our customers and truly appreciate your continued support.


We are a small business, and every order matters. Returns, exchanges, inventory availability, and order processing all affect our daily operations.


Our policies are designed to maintain fairness, consistency, and an enjoyable shopping experience for everyone.


We encourage every Diva to:


  • Shop with confidence.
  • Ask questions before purchasing.
  • Review sizing and product descriptions.
  • Pick up orders promptly.
  • Understand final sale restrictions.
  • Review our exchange policy before checkout.


We are always happy to help you make an informed purchase before you buy.


Thank you for respecting our policies and continuing to support Mintha’s Boutique.


MINTHA’S BOUTIQUE


Lose Your Mind, Not Your Style. 💕