Policy


Mintha’s Boutique Policies

Lose Your Mind, Not Your Style

By placing an order with Mintha’s Boutique, you agree to the following policies.

Exchanges and Store Credit

Mintha’s Boutique offers exchanges or store credit only. No cash refunds.

If an item does not work for you, please contact us within 7 calendar days of confirmed delivery to request return authorization. Returns sent without prior authorization will not be accepted.

To qualify for an exchange or store credit:

  • The item must be unworn and unused.
  • All original tags must remain attached.
  • The item must be free of perfume, smoke, pet hair, makeup, deodorant, stains, alterations, and damage.
  • The original receipt or order number is required.

All approved store credits are valid for 30 days from the date issued. Any unused balance will expire after 30 days.

Final Sale Items

The following purchases are final sale and cannot be returned, exchanged, or credited:

  • Live Sale purchases
  • Clearance items
  • Blowout Sale items
  • $25 Collection items
  • Door Busters
  • Deals of the Day
  • Promotional Sale items
  • Accessories
  • Jewelry
  • Hats
  • Flossy Fashion Frames
  • Gift cards
  • Preorder items

Shipping

Free Shipping

Enjoy free standard shipping on orders of $115 or more before taxes.

Combined Shipping

Orders placed within 24 hours of your first paid order may be combined whenever possible.

For additional orders placed during the combine window, select Pick Up at checkout to avoid paying another shipping charge.

Because our system may not automatically combine separate orders, shipping overpayments on eligible orders will be issued as store credit when your orders are processed.

Orders that have already been packed or shipped cannot be combined.

Processing and Delivery

Please allow 3–7 business days for your order to be processed before shipping.

Processing may take longer during major Live Sales, special events, holidays, or periods of high order volume.

  • Orders are shipped through USPS Ground Advantage.
  • Business days do not include Saturdays, Sundays, or postal holidays.
  • Delivery times vary by destination and begin after your order has been processed.
  • Tracking information will be sent by email once your order ships.

Lost, Stolen, or Misdelivered Packages

Once USPS marks a package as Delivered, Mintha’s Boutique is not responsible for packages that are lost, stolen, or missing from the delivery location.

If your delivery location is not secure, please use a safer shipping address.

Customers are responsible for providing a complete and accurate shipping address. Orders shipped to an incorrect address provided by the customer cannot be refunded or replaced.

For packages marked Delivered but not received, please contact your local USPS office for assistance.

Preorders

Preorder items are purchased in advance to reserve your selected size and color.

Estimated arrival dates are provided by our vendors and are subject to change without notice. If you need an item for a specific event, please consider the possibility of vendor or shipping delays before ordering.

All preorder purchases are final and nonrefundable.

Once preorder inventory arrives and is processed, your order will ship and tracking information will be sent by email.

Pricing

Prices are subject to change without notice.

Mintha’s Boutique does not offer price adjustments on previous purchases when an item is later included in a promotion, markdown, sale, or special event.

Live Sale Purchases

  • All Live Sale purchases are final.
  • Invoices must be paid within 8 hours after the Live Sale ends.
  • Unpaid invoices may result in future claim restrictions.
  • Shipping may be combined only within the stated combine window.
  • Items are not secured until checkout is completed and payment is received.

Marketing Communications

By opting in and providing your phone number or email address, you agree to receive communications from Mintha’s Boutique, including:

  • Order and shipping updates
  • Live Sale reminders
  • Promotions and coupons
  • New-arrival announcements
  • Special-event notifications

Message frequency may vary. Message and data rates may apply. Consent to receive promotional messages is not required to make a purchase.

You may unsubscribe from promotional emails at any time or reply STOP to text messages to opt out.

Thank you for shopping with Mintha’s Boutique—where you lose your mind, not your style!